Terms of Service

1. Provider and scope

MasterMNG is provided by tgss LLC, a Wyoming limited liability company in the United States. Contact us at contact@mastermng.com.

These Terms describe use of the MasterMNG website, hosted organization and agent-management service, and MasterMNG Runner. A signed agreement with your organization takes precedence for the services it expressly covers. Mandatory rights that cannot lawfully be excluded remain in force.

2. Eligibility and authority

You must have legal capacity to enter the applicable agreement. If you act for an organization, you must be authorized to bind it and to provide the instructions and information submitted through its account. MasterMNG is intended for business and professional activities.

Do not use the service where doing so is prohibited by applicable law, sanctions or export restrictions. Do not provide an account to a person who cannot lawfully use it.

3. Accounts and access

Provide accurate registration information, protect your login credentials, and restrict organization access to authorized people. Notify us promptly if you believe an account or connected machine is compromised. You are responsible for the permissions and instructions you give your users and agents.

Email verification does not constitute acceptance of an unpublished agreement. These Terms must be made available and accepted through an appropriate agreement process before they are treated as operative.

4. Service and availability

MasterMNG organizes agents, roles, tasks, projects, knowledge, routines, approvals and activity records. Available functions depend on the service actually enabled for your account.

The customer execution path described on the website uses Claude Code with the customer's own Claude plan on a customer-controlled machine connected through MasterMNG Runner. A recorded internal demonstration or screenshot showing another provider is not a promise that provider is available to customers.

Hosted agent execution, other customer AI providers, SSO and data-residency options are not currently offered on the website. A quotation or separate agreement must be limited to deliverables actually verified and available for that customer. Neither these Terms nor a quote request makes an unavailable capability available.

5. Free, Pro and Business

Free provides the functions enabled in the Free account at no platform subscription charge. Any applicable technical restrictions are those actually shown and enforced in the service; this document does not promise unlimited capacity.

Pro and Business are available for a commercial quotation. The quotation and written agreement must specify scope, capacity, users, support, price, taxes, payment schedule and any duration, renewal or cancellation conditions. An inquiry, quote request or account registration does not activate a paid plan, authorize a payment or create an automatic renewal.

There is no automatic paid upgrade or platform checkout in the website described by this version. No numerical Pro or Business entitlement is promised by the plan name alone. Nothing in these Terms authorizes an unagreed charge.

6. AI providers and customer machines

Your AI-provider relationship is separate from MasterMNG. You must hold the accounts, subscriptions, permissions and licenses required by that provider. Provider charges are payable under your agreement with the provider; they are not included in a MasterMNG platform plan.

MasterMNG Runner and provider tools can act with the privileges of the operating-system user running them. The Runner is not a sandbox. Use a dedicated account, virtual machine or other appropriate isolation where needed. Keep backups and restrict access to files, credentials, external systems and sensitive information.

Review AI outputs and proposed actions before relying on them. AI may produce inaccurate, incomplete or inappropriate results, and an action can have consequences in external systems. Approval and tool controls do not replace professional judgment or the security controls on your machine.

7. Customer content

You retain the rights you hold in the information and materials you provide. You authorize processing, storage, transmission and display only as needed to provide the requested service, carry out your authorized instructions, maintain security and meet applicable legal obligations.

Provide only information you are entitled to use and disclose. Obtain necessary permissions before submitting information about other people. Do not submit secrets through support email. Personal-data processing remains subject to applicable law and any data-processing agreement required for the customer relationship.

No clause in these Terms grants ownership of your confidential materials to MasterMNG or represents that an AI provider has agreed to particular training or retention restrictions.

8. Acceptable use

Do not use MasterMNG to violate law or the rights of others, access another organization's information without authorization, distribute malware, bypass access controls, impersonate others, interfere with the service or instruct agents to act beyond the authority granted to them.

Do not use outputs as a substitute for qualified professional advice or as the sole basis for decisions requiring legal, medical, financial or other regulated professional judgment.

9. Intellectual property

tgss LLC and its licensors retain their rights in MasterMNG software, documentation, branding and other protected materials. Your permission to use the service is limited to the functions made available to you and the applicable agreement. Separately licensed software remains governed by its own license.

You may provide feedback voluntarily. Permission to use feedback does not transfer ownership of separately identifiable customer content or waive confidentiality obligations.

10. Privacy and confidentiality

The Privacy Policy describes the personal information involved in the service. It is a notice about processing, not consent to every activity and not a waiver of privacy rights.

Where MasterMNG processes personal data on behalf of an organization and a data-processing agreement is required, that agreement must be established before the relevant processing. These Terms do not substitute for the required agreement or for a lawful international-transfer arrangement.

Each party must protect confidential information it receives under the applicable customer agreement and use it only for the authorized purpose, subject to legal disclosure requirements.

11. Changes and interruptions

We may make changes to maintain the service, correct defects or address security and legal requirements. Changes affecting agreed paid-service commitments must follow the written agreement and applicable law.

A requirements discussion or demonstration does not promise a delivery date. No service-level agreement or recovery-time commitment is offered on the website. Any separately agreed service commitment must be expressly documented and supported by the service actually provided. MasterMNG holds no security certification; a contract cannot create a certification. No term excludes obligations that applicable law makes mandatory.

12. Suspension and termination

We may restrict access where reasonably necessary to respond to unauthorized activity, a material breach, security threats or legal requirements. Notice and an opportunity to address the issue will be provided where appropriate and legally required; urgent security measures may need to precede notice.

You may request account closure at contact@mastermng.com. We will verify that the request comes from an authorized person and explain the applicable process. Closing an individual account may not delete records controlled by an organization or records that must be retained for a lawful purpose.

Contact us about available export and deletion processes before closing an organization. This clause does not promise an unimplemented self-service export or immediate erasure from backups.

13. Responsibility and mandatory protections

Each party is responsible under applicable law for its own acts and omissions. Customers remain responsible for their authorized instructions and their use of third-party tools and AI outputs.

These Terms do not impose an arbitrary liability cap, mandatory indemnity or blanket waiver of remedies. Any different allocation in a commercial agreement must respect applicable mandatory law. Nothing excludes liability or consumer protection that cannot lawfully be excluded.

14. Law, disputes and complaints

The law and competent forum are determined under the applicable legal rules and any valid separate agreement. These Terms do not impose mandatory arbitration, waive collective remedies or remove a consumer's mandatory home-jurisdiction protections.

For a service complaint or dispute, contact contact@mastermng.com and describe the issue without including passwords or provider credentials. This contact process does not restrict your right to seek a legal remedy or contact a competent authority.

15. Updated terms and notices

A revised version must be identified by its version and effective date and presented with any notice or renewed agreement required by law or the existing customer agreement. New terms do not retroactively authorize prior processing or charges.

Administrative communications may use the account's contact information. Questions about these Terms can be sent to contact@mastermng.com.